Contact Us
Please check the below FAQ and Shipping policy for shipping or any general questions
support@abouttheblink.com
Leave your questions below, our team will reply you within an hour🙇🏻♂️🙇🏻♀️
FAQs
What is the product material?
They are made by high quality 925 sterling silver, 18K gold plating and 316L Stainless Steel.
How long is the shipping time?
US (7-13 Working Days)
UK (8-15 Working Days)
For more shipping time detail, pleace check in the shipping policy.
I want to track the order
We will email your tracking information on the next day when the order has be shipped. The tracking information generally becomes available within 24 to 48 hours after we shipped the order.
You can inquire the tracking information anytime, please email us：support@abouttheblink.com with your order no. .
I didn't receive my order emails
Firstly you can check the email junk box.
If you still can't find it, please email us about the order details and your personal information placed in your order, for us to check your order.
My order is returning to About The Blink
Undeliverable orders due to customer or address error will require reshipment. If this happens, we want to make sure you receive your order. You will need to cover the cost of the second shipping attempt. Please email support@abouttheblink.com to make sure we have the correct address.
I entered the wrong address, can I change?
Customers are responsible to make sure the shipping address are correct are complete.
Please contact our Customer Support Team: support@abouttheblink.com within 12 hours after placing the order if you want to change the shipping address.
Any losts of the products because of wrong shipping address will not be refund.
I received Wrong/Defective/Damaged Products
If you receive a defective/damaged product, please contact us within 3 days you received the product, then we will send you a replacement for free.
A video/picture must be sent to our Customer Support Team: support@abouttheblink.com, to support your claim.
I am not happy with my purchase, can I get refund/return?
If you are not happy with your purchase or want to exchange other products, you may return it within 30 days of the arrival date for a refund (Shipping fee & Taxes will not be refunded). Your product must be in an unused condition and in its original packaging.
Please send an email to our Customer Support Team: support@abouttheblink.com with your order number and the name of the product(s). We will provide the address to return for you.
Please read the refund/return details.