Return Policy

Defective/Damaged Products

  • If you receive a defective/damaged product, please contact us within 3 days you received the product, then we will send you a replacement for free.
  • A video/picture must be sent to our Customer Support Team: support@abouttheblink.com, to support your claim.

 

Refunds , Exchange & Returns

  • If you are not happy with your purchase or want to exchange other products, you may return it within 30 days of the arrival date for a refund (Shipping fee & Taxes will not be refunded). Your product must be in an unused condition and in its original packaging. 
  • Please send an email to our Customer Support Team: support@abouttheblink.com with your order number and the name of the product(s). We will provide the address to return for you.
  • Customers are responsible for paying for own shipping costs when returning the product to us. Shipping costs are non-refundable. (Including charges incurred during the return process, such as shipping fee, customs, duties, taxes, storage fee, etc.)
  • Recommend to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we can receive the returned product.
  • Once the returned product is received, we will send you an email.
  • Refund will then be processed to the original payment method .
  • If the order is returned with incorrect shipping address, failure to claim the order, or any other mistake on your part, we will not be responsible of the lost of the product.
  • We only accept returns for products purchased on our website (www.abouttheblink.com).
  • IMPORTANT: CUSTOMIZABLE ITEMS CANNOT BE RETURNED, EXCHANGED OR CHANGED IN SIZE, NOR CANCELLED AFTER PLACING THE ORDER, since they enter the corresponding manufacturing process.

 

Cancelations (If Applicable)

  • If you would like to cancel your order, please send an email to our Customer Support Team: support@abouttheblink.com within 2 hours after placing the order. Please note that service fees charged by banks or PayPal will not be refunded.
  • Each order remains in a processing state for 2 hours until it is transmitted to our operational facility for immediate fulfillment.

 

 Wrong Address

  • Customers are responsible to make sure the shipping address are correct are complete.
  • Please contact our Customer Support Team: support@abouttheblink.com within 12 hours after placing the order if you want to change the shipping address. 
  • Any losts of the products because of wrong shipping address will not be refund.